Feedback & Dispute Resolution
Titan Securities Pty Ltd is committed to dealing with feedback and complaints fairly, efficiently, and in accordance with Australian regulatory requirements.
If you have a concern or complaint about our services, you should contact Titan Securities Pty Ltd in the first instance so we can attempt to resolve the matter through our Internal Dispute Resolution (IDR) process. Many matters can be resolved promptly once the appropriate financial services licensee is contacted.
Step 1: Internal Dispute Resolution (IDR)
Please note: Titan Securities Pty Ltd handles complaints in accordance with ASIC Regulatory Guide 271 (Internal Dispute Resolution).
Complaints relating to Titan Securities Pty Ltd (AFSL 307040) may be made by email, telephone, or in writing. To assist us in reviewing your concern, we may request written details and supporting documents.
Where possible, please include:
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Your full name and contact details
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The name of the relevant authorised representative (if applicable)
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A clear description of your concern
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Copies of any relevant documents
We will acknowledge your complaint and aim to respond within the timeframes required under Australian law.
Important Information
Please note that Titan Securities Pty Ltd is not responsible for products, services, or conduct of other entities that use the word “Titan” in their business name. Where a Corporate Authorised Representative (CAR) is involved, Titan Securities Pty Ltd is not responsible for the activities of any separate or unrelated companies with similar or associated names, unless those activities are conducted under Titan Securities Pty Ltd’s AFSL authorisations.
Titan Securities Pty Ltd is also not responsible for non-financial products or services offered by authorised representatives where those activities fall outside the scope of its AFSL authorisations.
Titan Securities Pty Ltd is not responsible for losses arising from impersonation or scam activity, including where a third party falsely claims to represent Titan Securities Pty Ltd or one of its CARs / authorised representatives, and the relevant conduct did not occur under Titan Securities Pty Ltd’s AFSL authorisations.
Complaints relating to matters outside the scope of Titan Securities Pty Ltd’s AFSL authorisations may not be eligible for dispute resolution through the Australian Financial Complaints Authority (AFCA) in connection with Titan Securities Pty Ltd.
Authority to communicate with clients, distribute investment materials, or solicit funds on behalf of Titan Securities Pty Ltd is limited to specifically approved individuals acting within the scope of their commenced authorisation at the time of the relevant conduct and disclosed as authorised representatives in Titan Securities Pty Ltd’s Financial Services Guide, with verification available via the contact details published on this website.
If you are unsure whether a communication, request, or payment instruction is legitimate, please contact Titan Securities Pty Ltd directly using the contact details published on this website before taking any action.
Step 2: External Dispute Resolution (AFCA)
If you are not satisfied with the outcome of our Internal Dispute Resolution process, or if your complaint is not resolved within the required timeframe, you may refer the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service.
AFCA generally requires confirmation that you have first attempted to resolve the matter directly with the financial firm.
Further information about AFCA is available at:
Financial Services Guide
Further information about Titan Securities Pty Ltd, including our services, authorisations, and complaints handling process, is set out in our Financial Services Guide, available at: